Privacy Policy

A legal disclaimer

Last updated: 26 October 2026

Ithaca.sg is committed to respecting your privacy and protecting your personal information.

This Privacy Policy explains how Ithaca Pte Ltd, the company operating Ithaca.sg, collects, uses, discloses, stores and protects personal information when you visit our website, contact us, register for a workshop, engage our training and consulting services or otherwise interact with us.

We handle personal information in accordance with applicable data protection laws, including Singapore's Personal Data Protection Act 2012 (PDPA), where applicable.

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1. Who We Are

Company name: Ithaca Pte Ltd
Website: https://www.ithaca.sg

In this Privacy Policy, “Ithaca”, “we”, “us” and “our” refer to Ithaca Pte Ltd. “You” and “your” refer to visitors to our website, prospective clients, customers, workshop participants, representatives of organisations and other individuals whose personal information we handle.

For privacy enquiries, please contact us using the contact details provided on our website.

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2. Personal Information We Collect

The personal information we collect depends on how you interact with us.

2.1 Information you provide directly

We may collect:

• Contact information: Your name, email address, telephone number, job title, organisation and business contact details.

• Enquiry information: The contents of messages, questions, feedback and requests you submit through our website, email or other communication channels.

• Registration and booking information: Your name, contact details, workshop selection, attendance records and other information necessary to administer a booking.

• Corporate client information: Organisation details, project requirements, training objectives, participant information and relevant administrative or contractual records.

• Payment and billing information: Billing details, transaction references, invoice records and payment status. Payment card details may be processed by an external payment provider rather than stored directly by us.

• Feedback and evaluation information: Survey responses, programme evaluations, testimonials and other feedback you choose to provide.

• Communication preferences: Your preferences regarding updates, newsletters and marketing communications.

Please avoid submitting sensitive personal information unless it is genuinely necessary for the service and we have an appropriate basis to collect it.

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2.2 Information collected through website use

When you visit our website, we or our website and technology providers may automatically collect certain technical information, such as:

• Internet Protocol (IP) address.

• Browser type, device type and operating system.

• Pages visited, links clicked and time spent on the website.

• Date and time of visits.

• Referring website or source.

• Cookie identifiers and similar technical information, where enabled.

We use this information to maintain website functionality, understand website usage, improve our content and help protect the website against misuse.

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2.3 Information received from other sources

Where appropriate, we may receive business contact information from your organisation, authorised representatives, referral partners or publicly available professional sources.

We will handle such information for legitimate business purposes and in accordance with applicable law.

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3. How We Collect Personal Information

We may collect personal information when you:

• Visit or interact with our website.

• Submit a contact form or email us.

• Register for or enquire about a public workshop.

• Request a quotation or customised corporate training programme.

• Enter into an agreement with us or make a payment.

• Participate in a training programme, survey or feedback activity.

• Subscribe to updates or marketing communications.

• Interact with us through professional networking platforms or other communication channels.

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Where practicable, we will explain why information is requested and whether it is necessary to respond to your enquiry or provide the requested service.

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4. How We Use Personal Information

We may use your personal information for the following purposes:

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4.1 Providing our services

• Responding to enquiries and requests.

• Processing workshop registrations and bookings.

• Arranging and delivering training, workshops and consulting services.

• Communicating programme schedules, joining instructions and changes.

• Coordinating with corporate clients and authorised representatives.

• Providing relevant learning resources and programme follow-up.

4.2 Business administration

• Preparing quotations, proposals, contracts and invoices.

• Processing or reconciling payments.

• Maintaining business, financial and attendance records.

• Managing client relationships and responding to feedback.

• Meeting legal, regulatory, accounting and reporting obligations.

4.3 Improving our website and services

• Understanding how visitors use our website.

• Assessing the effectiveness of our website content.

• Improving our programmes, services and customer experience.

• Identifying technical problems, security risks and potential misuse.

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4.4 Marketing and communications

Where permitted by applicable law, we may use your contact information to send relevant updates about Ithaca's workshops, training programmes, services and events.

We will respect applicable consent and marketing requirements. You may opt out of marketing communications at any time using the unsubscribe mechanism provided or by contacting us.

Opting out of marketing will not prevent us from sending necessary service-related communications, such as booking confirmations or important programme updates.

4.5 Other purposes

We may also use personal information for purposes that are reasonably related to those described above, where permitted by applicable law. Where a new purpose requires consent or additional notification, we will take the appropriate steps.

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5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support functionality and improve your browsing experience.

Cookies are small text files stored on your device. Depending on the website configuration, cookies may be used to:

• Enable essential website functions.

• Remember preferences.

• Understand website traffic and visitor behaviour.

• Measure the effectiveness of website content.

• Support third-party features or integrations.

You can manage or disable cookies through your browser settings. Some website functions may not operate correctly if certain cookies are disabled.

Where required by applicable law, we will seek consent before using non-essential cookies or similar tracking technologies.

The cookies and technologies actually used depend on the services and integrations enabled on our website.

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6. When We Share Personal Information

We do not sell your personal information.

We may disclose personal information to the following categories of recipients where reasonably necessary and permitted by law:

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6.1 Website and technology providers

Providers that host, maintain or support our website and business systems may process information on our behalf. These providers may include website hosting, website analytics, cloud storage, email, scheduling and customer relationship management services.

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6.2 Payment and administrative providers

Where applicable, payment processors, invoicing providers, accounting services and other administrative service providers may receive the information necessary to perform their functions.

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6.3 Trainers, facilitators and programme partners

We may share relevant information with trainers, facilitators, venues or other programme delivery partners when necessary to organise and deliver a workshop or corporate programme.

We aim to limit the information shared to what is reasonably necessary for the relevant purpose.

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6.4 Corporate clients and authorised representatives

Where a training programme is commissioned by an organisation, we may share agreed programme administration information with the client's authorised representatives, such as registration status, attendance or programme evaluation information, where appropriate and disclosed.

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6.5 Legal and regulatory requirements

We may disclose information where required or authorised by law, a court order, a regulatory authority or another lawful process, or where necessary to establish, exercise or defend legal claims.

We require service providers handling personal information on our behalf to protect it appropriately and use it only for authorised purposes, subject to their applicable contractual and legal obligations.

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7. Overseas Transfers and Processing

Ithaca may engage service providers that store or process personal information in Singapore or other countries.

Depending on the website platform and services we use, information may be processed outside Singapore, including in countries where our technology providers operate their infrastructure or support teams.

Where personal information is transferred overseas, we will take the steps required by applicable data protection laws to ensure that the information receives an appropriate level of protection.

If specific overseas recipients or countries become relevant to our actual data-handling arrangements, we will provide further information where required by law.

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8. How We Protect Personal Information

We take reasonable steps to protect personal information against unauthorised access, collection, use, disclosure, alteration, loss or misuse.

Depending on the nature of the information and our systems, these measures may include:

• Restricting access to authorised personnel and service providers.

• Using password protection and appropriate account security measures.

• Using reputable service providers and reviewing their privacy and security practices.

• Maintaining appropriate business and administrative controls.

• Limiting the collection and sharing of information to what is reasonably necessary.

No method of electronic storage or transmission is completely secure. Although we take reasonable precautions, we cannot guarantee absolute security.

If a data breach occurs, we will respond in accordance with applicable legal requirements.

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9. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, managing client relationships, resolving disputes and meeting legal or accounting obligations.

Retention periods may vary depending on the type of information and the circumstances.

For example:

• Enquiry information may be retained for an appropriate period to respond to requests and manage prospective client relationships.

• Booking and attendance records may be retained to administer programmes and maintain relevant business records.

• Financial and contractual records may be retained for applicable statutory and accounting requirements.

• Marketing information may be retained until you unsubscribe or it is otherwise no longer required.

When personal information is no longer needed, we will take reasonable steps to delete it or anonymise it, subject to any legal requirements or legitimate grounds for continued retention.

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10. Your Privacy Rights

Subject to applicable law and any relevant exceptions, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete personal information.

• Withdraw consent for certain collection, use or disclosure activities.

• Opt out of marketing communications.

• Ask questions about how we handle your personal information.

Withdrawing consent may affect our ability to provide certain services where the information is necessary for that purpose. We will explain any relevant consequences when responding to your request.

To make a request, please contact us using the details on our website. We may need to verify your identity before processing the request.

We will respond within the timeframes and in the manner required by applicable law.

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11. Third-Party Websites and Services

Our website may contain links to external websites, platforms or services.

These third parties operate independently and may have their own privacy policies and data-handling practices. We are not responsible for the privacy practices of external websites that we do not control.

We encourage you to review the relevant privacy policy before providing personal information to a third party.

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12. Children's Privacy

Our website and services are primarily intended for businesses, organisations and adult participants.

Where a programme involves participants under the age of 18, we will handle their personal information in accordance with applicable law and any appropriate consent, authorisation or safeguarding requirements.

We do not knowingly collect children's personal information for unrelated purposes.

If you believe that a child has provided us with personal information inappropriately, please contact us so that we can review the matter.

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13. Privacy Complaints

If you have concerns about how we have collected, used, disclosed or protected your personal information, please contact us using the contact details provided on our website.

Please describe your concern and provide sufficient information for us to investigate.

We will review your complaint and respond within a reasonable timeframe, in accordance with applicable law.

If you are not satisfied with our response, you may have the right to raise the matter with the relevant data protection authority, including Singapore's Personal Data Protection Commission where applicable.

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14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website functionality, technology providers or legal obligations.

The latest version will be published on this page with its updated date.

We encourage you to review this page periodically to remain informed about how we handle personal information.

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15. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or would like to raise a privacy concern, please contact Ithaca through the contact details provided on the Ithaca.sg website.

Ithaca Pte Ltd
Website: https://www.ithaca.sg

We appreciate the trust you place in Ithaca and are committed to handling your personal information responsibly.